Política de envío
Shipping Policy
Shipping Rates
NovaraPure currently ships to the United States, United Kingdom, Canada and Australia.
Shipping costs vary by destination and are calculated at checkout.
Your exact rate is always shown before you complete your purchase.
Shipping Coverage
We only ship to:
• United States
• United Kingdom
• Canada
• Australia
If you are outside these regions, orders will not be processed.
Processing and Delivery Times
Order Processing
• Orders are processed Monday through Friday, excluding holidays
• Standard processing time is 1 to 3 business days
• During high volume periods, processing may take slightly longer
• You will receive an email once your order has shipped
Estimated Delivery Times
Delivery times depend on your location and local carrier networks.
Estimated delivery windows are shown at checkout and in your shipping confirmation email.
Actual delivery times may vary due to:
• Local courier services
• Flight availability
• Weather conditions
• Customs processing
• Other external factors
Order Tracking
• Tracking numbers are sent by email once your order ships
• Tracking may take 2 to 5 business days to become active
• For tracking assistance, contact support@novarapure.com
Shipping Location and Fulfillment
Orders are shipped from different fulfillment centers depending on destination.
This allows us to provide faster and more reliable delivery.
Customs and Import Duties
International shipments such as UK, Canada and Australia may be subject to customs fees or import taxes.
These charges are set by your local government and are the responsibility of the customer.
Address Accuracy
• Customers must enter correct shipping information at checkout
• Address changes cannot be made after the order is placed
• NovaraPure is not responsible for delays or losses caused by incorrect addresses
• If we make an error, we will send a replacement at no additional cost
Lost or Missing Packages
Lost Packages
A package is considered lost if tracking has not updated for 20 days.
Contact support@novarapure.com so we can assist you.
Claims must be submitted within 30 days of the estimated delivery date.
Delivered but Not Received
If your tracking shows delivered but you have not received your package:
-
Check around your property and with neighbors
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Wait 1 to 2 business days for possible delayed delivery
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Contact your local post office or carrier
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Email support@novarapure.com with any claim details
Customer Support
• Email: support@novarapure.com
• Response time: within 1 to 2 business days
• Business hours: Monday to Friday
Policy Updates
NovaraPure reserves the right to update this shipping policy at any time.
The current version will always be available on our website.
By placing an order with NovaraPure, you agree to this shipping policy.